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Viagogo

Operations Associate- German

LMS – Munich/Hamburg/ Cologne/Dortmund/Berlin, n/a
Department LMS
Employment Type Full-Time
Minimum Experience Entry-level

Role: Last-Minute-Sales Associate - German speaker / Germany

Company

Viagogo is the world’s largest ticket market place, giving fans access to the best events in sports and live entertainment through a state-of-the-art online ticketing platform. We provide choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence. We are the market leader in our sector and one of the fastest growing e-commerce companies in the world, offering our service to customers in nearly 60 countries. 

 

We’re looking to hire ambitious, intelligent, and talented people to help expand our Last Minute Sales (“LMS”) business, a service extending the sales window by allowing orders to be picked-up at a ticket collection point or shipped on event day.

 

The LMS Operations Associate will be responsible for growing our LMS business in Germany and surrounding countries. You will be expected to manage and improve our existing LMS infrastructure from a physical location, staffing, and service standpoint. You will manage a team, oversee the logistics required to provide LMS, and deliver first class support to ticket buyers and sellers on location at events.

This role is the perfect stepping stone from university or grad school into a high growth multinational internet company with a start-up ethos. Your training won’t be in a classroom – we will expect you to learn quickly on the job, absorb a considerable amount of information in a short amount of time, and be a strong team contributor within months.

Travel will be required within and outside of Germany. Candidates will be expected to work some evenings and weekends depending on the event calendar. Days in lieu will be provided.

You will work in Germany, preferably in Hamburg, Munich or Berlin. Your package will include a competitive basic salary for the tech start-up scene, not to mention a fun team, a great working environment and amazing career prospects.

Responsibilities:

  • Ownership of last minute sales events and locations in Germany and surrounding countries
  • Operations Execution – Execute LMS operations by setting up the collection point infrastructure, planning the logistics and receiving, packing and distributing tickets
  • People Management - Managing a team of part time workers along with partner locations
  • Troubleshooting – Problem solve issues that arise with LMS sales and operating collection points
  • Account Management and Customer Service Support – Provide in person and online customer support to both buyers and sellers
  • Partnership/Business Development – Grow our collection point footprint by opening new collection points, solidifying relationships and renegotiating contracts with existing locations

 

Skills and Attributes:

  • Organized and reliable with attention to detail
  • Thrive when under pressure and multi-tasking
  • Committed to working in a customer facing role; motivated by providing great service
  • High degree of creativity, curiosity, and optimism, with an eye for possibilities that will drive the business forward
  • Entrepreneurial mind-set with a strong bias towards action
  • Outstanding written and oral communication
  • Recent graduate with a Bachelor’s Degree
  • Fluency in German is required as well as fluent English

 About Us

viagogo is a global online platform for live sport, music and entertainment tickets. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience.
viagogo has partnered with many of the world’s leading brands in sport and entertainment, and has helped customers from almost every country in the world access tickets to their favorite events in the language, currency and on the device of their choice.

 

 

 

 

 

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  • Location
    Munich/Hamburg/ Cologne/Dortmund/Berlin, n/a
  • Department
    LMS
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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