Operations Associate

Operations – London, London, City of
Department Operations
Employment Type Permanent/Part-Time
Minimum Experience Entry-level

viagogo is the world’s largest ticket market place, giving fans access to the best events in sports and live entertainment through a state-of-the-art online ticketing platform. We provide choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence. We are the market leader in our sector and one of the fastest growing e-commerce companies in the world, offering our service to customers in nearly 60 countries.


We’re looking to hire ambitious, intelligent, and talented people to help expand our business. This role is the perfect stepping stone from university or grad school into a high growth multinational internet company with a start-up ethos.


You’ll learn what it takes to execute the operations in an e-commerce business by gaining hands-on experience across key operational areas. The role requires you to assume the main responsibilities distinct to the operational department you’re assigned to and identify and solve the critical issues the business encounters as it scales. Your training won’t be in a classroom – we will expect you to learn quickly on the job, absorb a considerable amount of information in a short amount of time, and be a strong team contributor.

The role will be based in London, UK, but you could occasionally be asked to travel to other cities in the UK. You will be required to work part-time including weekday evenings and weekends. This role will provide you with insight in to tech start-up scene, not to mention a fun team and a great working environment.



  • Execute a wide variety of operational tasks associated with logistics, ticket inventory management, website data management and customer care. Includes:
  • Mastering several bespoke internal software Tools built to support each operational department
  • Ownership of the operational actions in a specific department area (i.e: country/regional responsibility) to maximize accountability
  • Fixing and troubleshooting operational issues as they arise. Requires you to build a strong domain and cross-functional knowledge
Proactively identify and implement solutions to improve the efficiency of the internal processes


Skills and Attributes:

  • Organized and reliable with attention to detail
  • Strategic thinking and problem-solving skills
  • High degree of creativity, curiosity, and optimism, with an eye for possibilities that will drive the business forward
  • Entrepreneurial mind-set with a strong bias towards action
  • Outstanding written and oral communication
  • Must be eligible to work in the United Kingdom


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  • Location
    London, London, City of
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