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Viagogo

Leadership Development Associate - Asia Pacific

Business Development – Shang Hai, n/a
Department Business Development
Employment Type Permanent/Full-Time
Minimum Experience Entry-level

Leadership Development Associate – Asia Pacific

viagogo, the global platform for live entertainment tickets, is looking to hire an intelligent and entrepreneurial Associate to its Leadership Development Program in the Asia Pacific region.

As a Leadership Development Associate, you’ll work on high-priority projects across multiple functional areas, including operations, business intelligence and business development. You will use your analytical and problem solving skills to support senior management in launching in new markets, and building new operational processes. You will use your communication and leadership skills to motivate and manage the growing APAC operations team.

We’re seeking all-around athletes who can make sense of data, take initiative, and solve problems independently.

In this role, you will work alongside a diverse team with backgrounds in top-tier firms such as McKinsey, J.P. Morgan, and Credit Suisse. This is also a unique opportunity to work directly with the senior management of a high-growth multinational ecommerce business.

The position is based in Shanghai, and will require travel to other locations across Asia Pacific. The company will consider applicants who require a work permit to work in Shanghai.

 

Responsibilities 

Strategy and Business Development

  • Support senior management on new market launches
  • Work with local market teams to grow the ticket inventory available on viagogo’s platform
  • Analyse business results and report to senior management on performance

Customer Operations

  • Lead a customer service team providing local language customer support to buyers and sellers on viagogo’s platform in English, Chinese and Japanese, ensuring service level and quality targets are met
  • Manage ticket fulfilment processes to ensure all customers receive their tickets on time

Event day operations

  • Build and manage a field operations team across multiple cities in APAC – Hong Kong, Taipei, Singapore, Sydney, Tokyo – to provide ticket collection points at major events on event days

Leadership

  • Recruit, develop and mentor the local operations team
  • Manage local IT, HR and office environment

 

Skills and Attributes:

 

  • Bachelor’s degree from a leading university or equivalent education
  • At least one year of experience in a business analyst program such as strategy consulting or investment banking
  • Excellent English written and verbal communication skills. Mandarin, Cantonese, Japanese, Korean a plus
  • Street smart and level headed – confident, calm under pressure
  • Strong ability to work independently and manage own time and workload
  • Entrepreneurial spirit with a bias towards action

     About Us

    viagogo is a global online platform for live sport, music and entertainment tickets. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience.

    viagogo has partnered with many of the world’s leading brands in sport and entertainment, and has helped customers from almost every country in the world access tickets to their favorite events in the language, currency and on the device of their choice.

    Enquiries

    For media enquiries please contact the viagogo press office at: press@viagogo.com.

    PLEASE NOTE: THIS EMAIL ADDRESS IS FOR PRESS ENQUIRIES ONLY.

    For any customer enquiries, please visit the help section of the viagogo website.

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    • Location
      Shang Hai, n/a
    • Department
      Business Development
    • Employment Type
      Permanent/Full-Time
    • Minimum Experience
      Entry-level
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