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Viagogo

Customer Service Representative

Customer Service – Limerick, Limerick
Department Customer Service
Employment Type Permanent/Full-Time
Minimum Experience Entry-level

Customer Service Representative – Multi Lingual - German, French, Italian, Spanish, Portuguese (either of these languages)

Overview

The viagogo group – the world’s largest source of live event tickets – is growing quickly and is looking to hire ambitious and talented people to join our global operations team in Limerick, Ireland. This is an exciting opportunity to join a fast paced energetic company which is the main global hub for Customer Service worldwide.

You will get the chance to work in a multi-national environment with colleagues from over 20 countries already working in our Limerick site. Our Castletroy office space is brand new and ideally located for the local University of Limerick and amenities/services in the area

 

Responsibilities

The Customer Service Representative role offers a unique opportunity to take on customer facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre

There are plenty of opportunities for progression through the company- we are more than just a contact centre as there are operational teams across many functions located in Limerick supporting development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results

 

Key Responsibilities

  • Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
  • Support customers directly on the ground at major events around the world
  • Ability to liaise with other departments as necessary to get the job done
  • Identify process improvement opportunities and raise through the appropriate forum
  • Any other tasks as required

 

Skills and Attributes

 

  • Team player
  • Takes ownership
  • Organized and reliable with attention to detail
  • Excellent multi-tasking skills
  • Work well under pressure
  • Hungry to take on responsibility and a willingness to do whatever it takes to get the job done
  • Outstanding written and oral communication in all the desired languages
  • A sense of humour and positive, “make-it-work” attitude
  • Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
  • Fluency in one of the following: German, French, Spanish, Italian, Portuguese

 

Experience & working hours:

  • 1 – 2 years of professional experience
  • You will be working a 40 hour week
  • Must be willing to work shifts during evenings and weekends
  • This role is based in Limerick, Ireland

About Us

viagogo is a global online platform for live sport, music and entertainment tickets. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience.

viagogo has partnered with many of the world’s leading brands in sport and entertainment, and has helped customers from almost every country in the world access tickets to their favorite events in the language, currency and on the device of their choice.

Enquiries

For media enquiries please contact the viagogo press office at: press@viagogo.com.

PLEASE NOTE: THIS EMAIL ADDRESS IS FOR PRESS ENQUIRIES ONLY.

For any customer enquiries, please visit the help section of the viagogo website.

 

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  • Location
    Limerick, Limerick
  • Department
    Customer Service
  • Employment Type
    Permanent/Full-Time
  • Minimum Experience
    Entry-level
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